Privacy Policy

At Express Mobile TopUp Inc., your privacy is a priority. This policy explains how we collect, use, and safeguard your personal data when you use our online platform for mobile prepaid top-up and related services.

Information We Collect

We collect information necessary to provide and improve our services, including:

• Personal identification details, such as your name, address, and phone number.
• Mobile account information, prepaid top-up data, and transaction history.
• Payment and billing information linked to mobile wallet integration.
• Technical data from your device and connection, including IP address and browser type.
• Communications with our customer support team regarding mobile payment issues.

How We Use Your Information

Your data is used to:

• Process your mobile top-up requests and update your account balances in real time.
• Provide customer support and resolve any issues related to mobile payments.
• Maintain and improve the security and functionality of our service.
• Comply with legal obligations and prevent fraud or misuse.
• Communicate important updates about our services and policies.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

• Trusted third-party service providers who assist in payment processing and platform operations, under strict confidentiality agreements.
• Legal authorities when required by law or to protect our rights and customers.

Your Rights Under GDPR and Data Protection Laws

If you are located in the European Economic Area, you have rights regarding your personal data, including:

• The right to access and obtain a copy of your data.
• The right to request correction or deletion of inaccurate or unnecessary data.
• The right to restrict or object to processing in certain circumstances.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please send a written request by postal mail to the address below.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes of providing our services, complying with legal obligations, resolving disputes, and enforcing agreements.

Security Measures

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience, analyze usage, and support functionality. You can control cookie preferences through your browser settings.

Contact Information

For questions or requests concerning your personal data, please contact us at:

Changes to This Privacy Policy

We may update this privacy policy periodically. Any significant changes will be posted on our platform with an updated effective date.

By using our service, you consent to the practices described in this policy.